Didn’t find your answer in the help centre? Ask us in the app with Give feedback. Every message becomes a question that we answer by email.
Where to find Give feedback
- Web: click your name at the bottom of the sidebar and choose Give feedback, or go to Settings › About.
- iPhone and Android: Settings › About › Give feedback, or the menu of a meeting.
- Mac: the feedback button in the menu bar menu, or Settings › About.
- Windows: the feedback button in the Notulist menu next to the clock, or Settings › About.
Send your question
- Choose Problem, Idea or Question.
- Describe it under Message.
- About a meeting? Open that meeting first and tick Include the ID of this meeting (on the Mac: Include the ID of the last recording). After an error, tick Include the ID of the last error if it’s offered.
- Click Send.
What’s sent along
We also send the app with its version, the platform (on the web your browser), the type of device, your language and your user ID. The ID of a meeting or of the last error only goes along if you tick it. The content of your meetings is never sent.
Automatic answers
Questions and problems often get an answer within a minute from Notulist’s AI assistant, written from this help centre and the details of your account, never the content of your meetings. That answer is clearly marked as AI, in the email and in the app.
- Choose Solved when it helped: the question closes.
- Choose Not solved, I’d like a person when it didn’t: a person from Notulist takes over and answers by email.
- You can also simply write back. A clear “it works now, thanks” closes the question; anything else goes to a person.
Ideas, and questions the assistant can’t answer from the help centre, go to a person straight away.
Where you find our answer
When a person takes your question, you get an email confirming that we’ve received it, with its number. Our answer goes by email to the address of your account. You can respond in Notulist or by replying to that email.
In the web app, click your name at the bottom of the sidebar and choose Your questions. There you see everything you asked, with our answers and a status:
- Waiting for support: it’s our turn.
- Answered: we’ve answered. Write under Your answer and click Send to respond. If you don’t respond within 14 days, the question closes by itself.
- Closed: answering within 90 days opens it again. After that, ask a new question with Ask a question.
When you’re done, you can close a question yourself with Close question.
Your questions is only in the web app; in the other apps you get our answers by email.
You can also email us at hello@notulist.io.