Help
Help centre
How Notulist works, step by step, and answers to common questions.
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Getting started
Recording
- Record a meeting in your browserHow to record in the web app, choose a microphone, and record an online meeting with Microphone + computer audio in Chrome or Edge.
- Record with the iPhone or Android appHow to record a meeting on your phone, also with the screen locked, what happens during a call, and how uploads work, including waiting for Wi-Fi.
- Record phone callsHow to record a regular phone call on your iPhone or Android phone by adding Notulist's number to the call, how to set up your number, what the other person hears, and the limits.
- Record calls with the Mac appHow the Mac menu bar app detects Teams, Zoom and Webex calls, records the call audio with your microphone, and can also detect browser calls.
- Record calls with the Windows appHow the Windows app detects Teams, Zoom and Webex calls, records the call audio with your microphone, and can also detect browser calls.
- Upload an existing recordingWhich audio and video files you can upload, the 2 GB and 3-hour limits, and how to upload in the web app or on your phone.
- A recording or upload failed or got stuckWhat Notulist does by itself when a recording is interrupted or an upload fails, what you can do yourself, and when to contact support.
Transcripts and speakers
- Languages and transcriptionChoosing the language of a meeting or letting Notulist detect it, when the transcript appears, and which languages the apps themselves are in.
- Speakers and who said whatHow Notulist separates speakers, how to name them, where speaker suggestions come from, and how your library of people works.
- Your vocabulary of names and termsHow to teach Notulist the names, products and jargon it should spell right, fix misheard words, and how an organisation's shared vocabulary works.
- Edit and export a transcriptHow to correct the text, split and merge paragraphs, change a paragraph's speaker, play from any word, and export as TXT, Markdown, SRT or VTT.
Reports and action items
- Reports and templatesHow Notulist writes reports from a template, how to make your own templates, and how to edit a report and export it to Word or Markdown.
- Action itemsWhere action items come from, how to set owners and deadlines, how to mark them done, and how to find them across all your meetings.
Search and Ask
People, sharing and calendar
- People, companies and tagsHow your library of people, companies and tags works, how to merge duplicate people, and how tag suggestions keep your meetings organised.
- Share a meetingHow sharing works by linking a colleague to a speaker, the three sharing choices, what read-only access includes, sharing a report with a link, and how to take access away.
- Connect your calendarHow to connect a Microsoft 365 or Google calendar, and what Notulist uses it for, such as meeting titles, speaker suggestions and upcoming meetings.
- Meeting seriesHow recurring meetings are grouped into a series, how to put a meeting in a series yourself, and how to see all meetings and action items of a series at once.
Integrations
Plans and billing
- Plans, the trial and your audio allowanceThe difference between Pro and Team, what the 14-day trial includes, how the audio allowance of 50 hours per 30 days works and what read-only means.
- Subscription, invoices and VATHow to take out Pro or Team, pay monthly or yearly, find your invoices, how VAT works, how to switch or cancel, and why Notulist is EU only.
Organisations
Account and privacy
- Export your data or delete your accountHow to download all your data as a zip file, including the audio, and how deleting your account works, with 7 days to change your mind.
- Privacy and securityWhere your meetings are stored and processed, how to keep transcription in the EU, how long your audio is kept, how your data is protected, who can see it, and what Notulist and its AI providers do and don't do with it.