Notulist saves the audio on your device first and uploads it in small pieces, so a crash or a lost connection rarely costs you a meeting.
What happens by itself
- Lost connection: the recording continues and the audio is kept on your device. Uploading resumes when you’re back online.
- Closed tab or browser crash: open Notulist again in the same browser. On Home or New recording you’ll see Unfinished recording found: choose Upload & transcribe.
- Server unreachable after you stopped (web): wait on the page, or choose Upload later. The audio stays in your browser.
- Phone and Mac: a recording that hasn’t finished uploading stays on the device and is tried again. On a phone it’s under On this device in Meetings; on a Mac in the menu bar menu. Both have Retry.
- Windows: the same, in the Notulist menu next to the clock, with Retry.
- Signed out: in the web app the recording continues; sign in again in a new tab to upload it. In the apps the recording stops, stays on the device and uploads when you sign in again.
Don’t discard too soon
Discard deletes the audio that hasn’t been uploaded yet, so only use it if you don’t need the recording. A recording that never gets all its audio is removed from the server after 30 days.
The meeting failed or seems stuck
- Preparing audio… and Transcribing… can take a few minutes, longer for a long recording. You can leave the page meanwhile.
- Transcription failed: open the meeting and click Retry transcription.
- A message that parts of the recording have not been uploaded yet: open Notulist on the device you recorded with, while online, so it can finish uploading.
- “No speech was detected in this recording”: Notulist found no speech in the audio. Check the microphone before the next meeting.
- iPhone: “No audio was recorded” under On this device: the phone delivered no sound at all, mostly because a call was going on. Tap Discard to remove it. See Calls and online meetings in Record with the iPhone or Android app.
Check the audio
- Phone: a recording that doesn’t start, or pauses, during a call: the call has the microphone. See Calls and online meetings in Record with the iPhone or Android app.
- Browser: “Microphone access was denied”? Allow the microphone in your browser’s settings.
- Mac: see the tips in Record calls with the Mac app.
- Windows: see the tips in Record calls with the Windows app.
- Audio limit: if recording or uploading is refused with a message about your hours of audio, see Plans, the trial and your audio allowance.
Contact support
Still stuck? Open the meeting and use Give feedback: in the web app it’s in the menu under your name, in the phone apps in the meeting’s menu. Choose Problem, describe what happened and tick Include the ID of this meeting, and Include the ID of the last error if offered. See Contact support.